Shipping & Delivery Policy

This Shipping & Delivery Policy (“Policy”) governs the shipping, processing, dispatch, and delivery of products purchased through Kuruma Kaffee House (“Kuruma”, “Platform”, “Website”, “we”, “our”, or “us”).

By placing an order through the Platform, you (“Customer”, “User”, “you”, or “your”) agree to the terms contained in this Policy.

1. Order Processing

1. Orders are processed only after successful payment authorization and confirmation.
2. Once an order is successfully placed, customers may receive:
   • order confirmation via email, SMS, WhatsApp, or other electronic communication methods;
   • shipping and tracking updates, where applicable.
3. Orders are generally processed within a reasonable operational timeframe; however, processing times may vary depending on:
   • product availability,
   • order volume,
   • operational delays,
   • holidays,
   • or unforeseen circumstances.
4. Orders placed on weekends or public holidays may be processed on the next working business day.

2. Shipping Coverage

1. Kuruma Kaffee House currently intends to ship products across eligible serviceable locations within India.
2. Delivery availability may vary depending on:
   • courier partner coverage,
   • geographic limitations,
   • government restrictions,
   • weather conditions,
   • or operational feasibility.
3. We reserve the right to refuse shipment to certain locations where delivery is unavailable or impractical.

3. Shipping Charges

1. Shipping charges, handling fees, packaging fees, taxes, or other applicable charges may be displayed during checkout.
2. Shipping charges may vary based on:
   • delivery location,
   • order value,
   • product dimensions,
   • weight,
   • packaging requirements,
   • or promotional offers.
3. Any applicable charges shall be payable by the customer unless expressly stated otherwise.

4. Estimated Delivery Timelines

1. Estimated delivery timelines displayed on the Platform are indicative only and shall not constitute a guaranteed delivery commitment.
2. Delivery timelines may vary due to:
   • courier partner delays,
   • weather conditions,
   • public holidays,
   • transportation disruptions,
   • operational issues,
   • force majeure events,
   • or high-demand periods.
3. Kuruma Kaffee House shall not be liable for delays caused by third-party logistics providers or circumstances beyond reasonable control.

5. Delivery Process

1. Deliveries shall be made to the shipping address provided by the customer at the time of placing the order.
2. Customers are responsible for ensuring that:
   • shipping details are accurate and complete;
   • recipients are available to receive the package.
3. Additional charges may apply for:
   • re-delivery attempts,
   • incorrect addresses,
   • refused deliveries,
   • or failed delivery attempts caused by customer-related issues.
4. Proof of delivery provided by the logistics partner shall be considered valid proof of successful delivery.

6. Delayed, Failed, or Undelivered Shipments

1. In certain cases, deliveries may be delayed due to circumstances beyond our control.
2. If a shipment is returned due to:
   • incorrect address,
   • customer unavailability,
   • refusal to accept delivery,
   • or failed delivery attempts,
     the order may be cancelled or returned to origin.
3. Re-shipping of returned orders may require payment of additional shipping charges.
4. Refunds, where applicable, shall be processed in accordance with the Return, Refund & Cancellation Policy.

7. Order Tracking

1. Tracking details may be shared through:
   • email,
   • SMS,
   • WhatsApp,
   • or customer account dashboards, where available.
2. Tracking updates are dependent on information provided by third-party courier or logistics partners.
3. Kuruma Kaffee House shall not be responsible for inaccuracies or delays in tracking updates provided by external logistics providers.

8. Inspection Upon Delivery

1. Customers are advised to inspect packages upon delivery.
2. If the package appears:
   • tampered,
   • damaged,
   • opened,
   • or materially defective,
     customers should:
   • refuse acceptance where appropriate; and/or
   • promptly contact customer support with relevant evidence, including photographs where possible.
3. Claims regarding damaged or incorrect products should be reported within a reasonable period from delivery.

9. Risk and Ownership

1. Ownership and risk of loss for purchased products shall pass to the customer upon successful delivery to the provided shipping address.
2. Once delivery has been completed, Kuruma Kaffee House shall not be responsible for:
   • theft,
   • loss,
   • misuse,
   • or damage occurring thereafter.

10. Multiple Shipments

1. Orders containing multiple items may be shipped separately depending on:
   • inventory availability,
   • warehouse operations,
   • packaging requirements,
   • or logistics constraints.
2. Separate shipments may arrive on different dates.

11. International Shipping

1. Unless specifically stated otherwise, products are intended primarily for delivery within India.
2. International shipping, if offered, may be subject to:
   • customs duties,
   • import taxes,
   • local regulations,
   • or additional charges imposed by destination authorities.
3. Customers shall be solely responsible for compliance with local import laws and payment of applicable duties or taxes.

12. Force Majeure

Kuruma Kaffee House shall not be liable for delays, failures, or interruptions in shipping or delivery arising from events beyond reasonable control, including but not limited to:

• natural disasters,
• floods,
• fires,
• pandemics,
• strikes,
• transportation disruptions,
• governmental actions,
• internet failures,
• cyber incidents,
• war,
• civil unrest,
• or force majeure events.

13. Limitation of Liability

To the fullest extent permitted by applicable law:

1. Kuruma Kaffee House shall not be liable for:
   • indirect losses,
   • consequential damages,
   • delayed deliveries,
   • or losses caused by third-party courier partners.
2. In all cases, liability shall be limited to the amount paid by the customer for the affected order.

14. Changes to this Policy

Kuruma Kaffee House reserves the right to amend, revise, or update this Shipping & Delivery Policy at any time without prior notice.

Users are encouraged to review this page periodically for updates.

Continued use of the Platform following modifications shall constitute acceptance of the revised Policy.

15. Contact Information

For shipping, delivery, or logistics-related concerns, users may contact:

Kuruma Kaffee House
30/5, Palace Colony, Mandi, 710001, Himachal Pradesh, India

Website: www.kurumakaffeehouse.club
Email: [email protected]

We will make reasonable efforts to address shipping-related concerns in a timely manner.