Kuruma Kaffee House (“Company”, “we”, “our”, “us”) values the privacy of its users and is committed to protecting personal information collected through our ecommerce platform available at www.kurumakaffeehouse.club (“Kuruma”, “Platform” or “Website”,“we”, “our”, or “us”).).

This Privacy Policy describes how we collect, use, store, process, disclose, and protect your information when you access or use our Platform, purchase products, communicate with us, or otherwise interact with our services.

By using the Platform, you consent to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the Platform immediately.

1. Scope of this Privacy Policy

This Privacy Policy applies to all visitors, customers, users, vendors, and others who access or use the Platform and related services offered by Kuruma Kaffee House.

2. Information We Collect

We may collect various categories of information from users, including but not limited to:

A. Personal Information

When you register, place an order, contact us, or interact with the Platform, we may collect:

• full name,
• billing and shipping address,
• email address,
• mobile number,
• account credentials,
• payment-related details,
• order history,
• communication preferences.

B. Transaction Information

We may collect information relating to:

• purchases made,
• payment status,
• refunds,
• order fulfilment,
• invoices,
• and transaction records.

C. Technical and Device Information

When you access the Platform, certain information may automatically be collected, including:

• IP address,
• browser type,
• operating system,
• device information,
• access time,
• pages visited,
• clickstream data,
• cookies and tracking identifiers.

D. Communications and Feedback

We may collect information shared through:

• customer support requests,
• emails,
• chats,
• reviews,
• feedback forms,
• social media interactions,
• and grievance submissions.

3. How We Use Your Information

We may use collected information for purposes including:

• processing and fulfilling orders;
• providing customer support;
• verifying identity and preventing fraud;
• managing user accounts;
• improving website functionality and user experience;
• communicating transactional updates;
• sending promotional or marketing communications;
• processing payments and refunds;
• complying with legal obligations;
• maintaining security and operational integrity.

4. Cookies and Tracking Technologies

1. The Platform may use cookies, pixels, analytics tools, and similar tracking technologies to improve user experience and analyze traffic.
2. Cookies help us:
   • remember user preferences,
   • maintain login sessions,
   • analyze usage patterns,
   • personalize content,
   • and improve website performance.
3. Users may disable cookies through browser settings; however, certain Platform features may not function properly if cookies are disabled.

5. Payment Information

1. Payments made on the Platform are processed through authorized third-party payment gateway providers.
2. Kuruma Kaffee House does not store complete debit card, credit card, or banking credentials on its servers.
3. Payment processing is subject to the privacy policies and terms of the respective payment service providers.

6. Sharing and Disclosure of Information

We may share user information with:

• logistics and delivery partners;
• payment gateway providers;
• technology service providers;
• analytics providers;
• customer support vendors;
• legal, regulatory, or governmental authorities where required by law.

We do not sell, rent, or trade users’ personal information to third parties for independent commercial purposes.

7. Data Retention

1. We retain personal information only for as long as necessary to:
   • fulfil business purposes,
   • comply with legal obligations,
   • resolve disputes,
   • enforce agreements,
   • or maintain business records.
2. Certain information may be retained longer where required under applicable Indian laws, taxation laws, or regulatory obligations.

8. Data Security

1. We implement commercially reasonable technical, administrative, and organizational safeguards to protect personal information from:
   • unauthorized access,
   • misuse,
   • alteration,
   • disclosure,
   • or destruction.
2. While we strive to protect user data, no electronic transmission or storage system can be guaranteed to be completely secure.
3. Users are responsible for maintaining the confidentiality of their account credentials and passwords.

9. User Rights and Choices

Subject to applicable law, users may have the right to:

• access personal information;
• request correction of inaccurate data;
• update account information;
• withdraw consent for marketing communications;
• request deletion of certain personal data where legally permissible.

Requests may be submitted using the contact details provided below.

10. Marketing and Promotional Communications

1. Users may receive:
   • promotional emails,
   • offers,
   • newsletters,
   • product announcements,
   • or marketing communications.
2. Users may opt out of marketing communications at any time by:
   • using unsubscribe links,
   • contacting customer support,
   • or emailing us directly.
3. Transactional communications relating to orders, payments, or account activity may still be sent even if marketing communications are disabled.

11. Third-Party Links and Services

1. The Platform may contain links to third-party websites, applications, or services.
2. Kuruma Kaffee House is not responsible for:
   • privacy practices,
   • policies,
   • security,
   • or content of third-party platforms.
3. Users are advised to review the privacy policies of external websites before providing personal information.
4. Our Platform links to other websites that may collect personal data about you. Kuruma Kaffee House is not responsible for the privacy practices or the content of those linked websites.

12. Children’s Privacy

1. The Platform is not intended for children under the age of 18 years.
2. We do not knowingly collect personal information from minors without parental or guardian consent.
3. If we become aware that personal information of a minor has been collected unlawfully, reasonable steps may be taken to delete such information.

13. Compliance with Indian Laws

This Privacy Policy is intended to comply with applicable Indian laws, including but not limited to:

• the Information Technology Act, 2000;
• the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;
• the Consumer Protection Act, 2019;
• applicable ecommerce regulations and guidelines.

14. International Access

Users accessing the Platform from outside India acknowledge and agree that their information may be processed and stored in India or other jurisdictions where service providers operate.

By using the Platform, users consent to such transfer, storage, and processing.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Kuruma Kaffee House shall not be liable for:

• unauthorized access caused by circumstances beyond reasonable control;
• data breaches attributable to third-party service providers;
• internet interruptions;
• cyberattacks;
• technical failures;
• or user negligence.

16. Advertising and Personalized Ads

We may use third-party advertising companies and advertising networks to display advertisements when you visit or use our Platform. These third parties may use cookies, device identifiers, web beacons, and similar technologies to collect non-personally identifiable information about your visits to this Platform and other websites in order to provide advertisements about products and services that may be of interest to you.

The information collected may include:

• browser type,
• device information,
• operating system,
• IP address,
• browsing behaviour,
• pages visited,
• time spent on pages,
• advertisement interactions.

This information does not include your name, postal address, email address, or telephone number unless voluntarily provided by you.

You may choose to opt out of personalized advertising and ad tracking through your device settings, including the “Opt out of Ads Personalization” or similar privacy settings available on your mobile device or browser.

Please note that once you opt out of personalized advertising, certain advertising identifiers such as Google Advertising ID (GAID) may no longer be accessible to us or our advertising partners for targeted advertising purposes.

Kuruma Kaffee House does not control third-party advertisers or their privacy practices and recommends reviewing the respective privacy policies of such advertising providers for additional information.

17. Changes to this Privacy Policy

Kuruma Kaffee House reserves the right to update, revise, or modify this Privacy Policy at any time without prior notice.

Users are encouraged to periodically review this page for updates. Continued use of the Platform after changes constitutes acceptance of the revised Privacy Policy.

18. Grievance Officer and Contact Details

For privacy concerns, complaints, requests, or grievances, users may contact:

Grievance Officer

Kuruma Kaffee House
30/5, Palace Colony, Mandi, Pin: 710001, Himachal Pradesh, India

Website: www.kurumakaffeehouse.club
Email: [email protected]

We will endeavour to respond within a reasonable timeframe in accordance with applicable law.

19. Consent

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, processing, storage, and use of your information as described herein.