Terms and Conditions of Use

These Terms and Conditions of Use (“Terms”) govern the access to and use of the ecommerce platform operated under the name Kuruma Kaffee House (“Company”, “Platform”, “Website”, “we”, “our”, or “us”), accessible through kurumakaffeehouse.club and operated from the State of Himachal Pradesh, India.

By accessing, browsing, registering on, or purchasing products through the Platform, you (“User”, “Customer”, “you”, or “your”) acknowledge that you have read, understood, and agreed to be legally bound by these Terms, along with our Privacy Policy, Shipping Policy, Return & Refund Policy, and all applicable laws and regulations of India.

If you do not agree with these Terms, you must immediately discontinue use of the Platform.

1. Definitions

For the purposes of these Terms:

1. “Company”, “Seller”, “Kuruma Kaffee House”, “Kuruma” “we”, “our”, or “us” refers to Kuruma Kaffee House and its owners, operators, affiliates, employees, and authorized representatives.
2. “Platform” or “Website” refers to the ecommerce website operated under the domain kurumakaffeehouse.club.
3. “User”, “Customer”, “you”, or “your” refers to any individual or entity accessing, browsing, registering, or purchasing through the Platform.
4. “Products” include, but are not limited to:
   • automotive lifestyle merchandise,
   • luxury and premium auto accessories,
   • apparel,
   • mugs,
   • keychains,
   • books,
   • chargers,
   • badges,
   • shirts,
   • collectibles,
   • food & beverages
   • books & magazines
   • souvenirs
   • and related merchandise sold through the Platform.
5. “Services” include but are not limited to:
6. car wash appointment booking,
7. car cleaning appointment booking
8. other car care services appointment booking
9. event management services
10. ecommerce facilitation,
11. customer support,
12. informational display,
13. promotional activities,
14. and other related services offered through the Platform.

2. Eligibility to Use

1. You must be at least eighteen (18) years of age and legally competent to enter into binding contracts under the Indian Contract Act, 1872.
2. Users below the age of 18 years may use the Platform only under the supervision and consent of a parent or lawful guardian.
3. By using the Platform, you represent and warrant that:
   • all information provided by you is true and accurate; and
   • your use of the Platform does not violate any applicable law or regulation.

3. User Accounts and Security

1. Certain features or services may require creation of a user account.
2. You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password.
3. You agree to:
   • provide accurate, complete, and current information;
   • promptly update any information that becomes inaccurate or outdated;
   • maintain the security of your login credentials.
4. You shall be solely responsible for all activities conducted through your account.
5. Kuruma Kaffee House shall not be liable for any loss, damage, or unauthorized activity arising from your failure to safeguard your account credentials.
6. We reserve the right to suspend or terminate accounts found to contain false information or involved in suspicious or unauthorized activity.

4. Nature of Services and Products

The Platform may offer:

• premium and luxury automotive lifestyle products;
• apparel and automotive-themed collectibles;
• automotive accessories and merchandise;
• books and branded merchandise;
• souvenirs
• information regarding beverages, coffee, snacks, and café offerings available at physical counters or outlets;
• promotional and informational automotive lifestyle content.

All Products and Services are subject to availability and may be modified, discontinued, or updated without prior notice.

5. Online Transactions and Electronic Communication

1. The Platform functions as an ecommerce portal operated directly by Kuruma Kaffee House.
2. By placing an order through the Platform, you agree to purchase Products subject to these Terms.
3. You consent to receive communications electronically through:
   • email,
   • SMS,
   • WhatsApp,
   • notifications,
   • or other digital communication methods.
4. Electronic communications shall satisfy any legal requirement requiring written communication.

6. Acceptable Use and User Conduct

You agree not to:

• violate any applicable law, regulation, or governmental order;
• use the Platform for fraudulent, deceptive, or unlawful purposes;
• upload or transmit viruses, malware, malicious code, or harmful software;
• interfere with or disrupt the functionality or security of the Platform;
• infringe any intellectual property or proprietary rights;
• publish or transmit defamatory, obscene, offensive, misleading, or unlawful content;
• attempt unauthorized access to servers, databases, accounts, or infrastructure associated with the Platform.

Kuruma Kaffee House reserves the right to suspend, restrict, or permanently terminate access for any User found violating these Terms.

7. Intellectual Property Rights

1. All content available on the Platform, including but not limited to:
   • logos,
   • trademarks,
   • graphics,
   • images,
   • videos,
   • product descriptions,
   • software,
   • source code,
   • website design,
   • layout,
   • text,
   • branding elements,
     is owned by or licensed to Kuruma Kaffee House and protected under applicable intellectual property laws of India.
2. No User shall:
   • copy,
   • reproduce,
   • republish,
   • upload,
   • distribute,
   • modify,
   • commercially exploit,
   • or create derivative works from any content without prior written permission.
3. User-generated content, including reviews or comments, may be moderated, edited, rejected, or removed at our sole discretion.

8. Product Information, Pricing, and Availability

1. All prices displayed on the Platform are in Indian Rupees (INR), unless otherwise specified.
2. Prices, discounts, offers, and availability are subject to change without prior notice.
3. While reasonable efforts are made to ensure accuracy of product descriptions and pricing, inadvertent errors may occur.
4. In the event of:
   • incorrect pricing,
   • technical errors,
   • inventory discrepancies,
   • or inaccurate product information,
     Kuruma Kaffee House reserves the right to:
   • refuse or cancel orders,
   • limit quantities,
   • or issue refunds where necessary.
5. Product images are for illustrative purposes only. Actual colors, textures, and appearances may vary depending on screen settings, lighting, and photography.

9. Payment Terms

1. Payments may be accepted through authorized methods including:
   • credit cards,
   • debit cards,
   • UPI,
   • net banking,
   • digital wallets,
   • EMI facilities,
   • cash on delivery (COD)
   • and other approved payment mechanisms.
2. Orders shall be processed only upon successful payment authorization and confirmation.
3. Kuruma Kaffee House reserves the right to:
   • refuse,
   • suspend,
   • or cancel transactions suspected to be fraudulent, unauthorized, or unlawful.
4. Applicable taxes, shipping fees, handling charges, packaging charges, convenience fees, or statutory levies may be added during checkout.

10. Third-Party Payment Gateways

1. Payment transactions are processed through independent third-party payment gateway providers.
2. Kuruma Kaffee House does not store complete debit card, credit card, or banking credentials.
3. By using such payment services, you agree to comply with the terms and policies of the respective payment gateway providers.
4. Kuruma Kaffee House shall not be liable for:
   • payment authorization failures,
   • banking errors,
   • transaction interruptions,
   • technical downtime,
   • delayed settlements,
   • or issues attributable to third-party payment service providers.

11. Cart, Orders, and Confirmation

1. Adding Products to the cart does not constitute reservation or confirmation of availability.
2. Products may become unavailable due to:
   • stock limitations,
   • simultaneous purchases,
   • pricing revisions,
   • or technical issues.
3. An order shall be deemed accepted only after:
   • successful payment processing; and
   • issuance of an official order confirmation communication by Kuruma Kaffee House.
4. We reserve the right to refuse or cancel orders at our sole discretion, including for suspected fraud or pricing errors.

12. Shipping and Delivery

1. Shipping and delivery timelines are estimates only and may vary due to operational, logistical, weather-related, or courier-related circumstances.
2. Shipping charges, taxes, handling fees, or packaging fees may apply and shall be displayed during checkout.
3. Customers are responsible for providing complete and accurate delivery information.
4. Additional charges may apply for:
   • re-delivery,
   • incorrect addresses,
   • refused deliveries,
   • or failed delivery attempts caused by customer error.
5. Risk and ownership of Products shall pass to the customer upon successful delivery.

13. Disclaimer of Warranties

1. The Platform, Products, and Services are provided on an “as is” and “as available” basis.
2. To the fullest extent permitted by applicable law, Kuruma Kaffee House disclaims all warranties, express or implied, including:
   • merchantability,
   • fitness for a particular purpose,
   • accuracy,
   • reliability,
   • non-infringement,
   • uninterrupted availability,
   • and error-free operation.
3. We do not warrant that:
   • the Platform will always remain available,
   • the Platform will be secure or free from viruses,
   • or that all information displayed will always be complete or current.

14. Limitation of Liability

To the maximum extent permitted under applicable law:

1. Kuruma Kaffee House shall not be liable for:
   • indirect,
   • incidental,
   • special,
   • punitive,
   • or consequential damages,
     including loss of profits, business interruption, goodwill, opportunity, or data arising from:
   • use of the Platform,
   • inability to access the Platform,
   • delay in services,
   • or use of Products purchased through the Platform.
2. In all circumstances, the total liability of Kuruma Kaffee House shall not exceed the amount actually paid by the User for the specific order giving rise to the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless Kuruma Kaffee House, its affiliates, owners, directors, employees, agents, and partners from and against any claims, liabilities, losses, damages, expenses, or legal costs arising out of:

• your breach of these Terms;
• misuse of the Platform;
• violation of applicable laws;
• infringement of third-party rights;
• or unauthorized activities conducted through your account.

16. Trademarks and Proprietary Rights

1. “Kuruma Kaffee House”, associated logos, branding, visual identity, graphics, and related content constitute proprietary intellectual property.
2. Unauthorized use, copying, imitation, reproduction, or commercial exploitation is strictly prohibited.
3. All rights are reserved under applicable copyright, trademark, and intellectual property laws of India.

17. Suspension and Termination

1. Kuruma Kaffee House reserves the right to suspend, restrict, or terminate access to the Platform without prior notice where:
   • these Terms are violated;
   • fraudulent activity is suspected;
   • unlawful conduct is detected;
   • or security risks arise.
2. Termination shall not affect accrued rights, liabilities, or legal remedies available under law.

18. Territorial Scope and International Access

1. The Platform is controlled and operated from Himachal Pradesh, India.
2. Products are intended primarily for sale within India unless otherwise expressly stated.
3. Users accessing the Platform from outside India do so at their own initiative and are responsible for compliance with local laws and regulations.

19. Governing Law and Jurisdiction

1. These Terms shall be governed by and interpreted in accordance with the laws of India.
2. Any disputes arising out of or relating to these Terms or use of the Platform shall be subject to the exclusive jurisdiction of the competent courts located in Himachal Pradesh, India.

20. Grievance Redressal

In compliance with applicable Indian consumer protection and ecommerce laws, Users may contact the designated Grievance Officer for complaints, concerns, or disputes.

Grievance Officer

Kuruma Kaffee House
30/5, Palace Colony, Mandi, Pin: 710001, Himachal Pradesh, India

Email: [email protected]
Website: www.kurumakaffeehouse.club

We shall endeavour to acknowledge and address grievances within a reasonable timeframe in accordance with applicable law.

21. Customer Support and Contact Information

For customer support, legal notices, partnerships, order-related concerns, or business inquiries:

Kuruma Kaffee House
30/5, Palace Colony, Mandi, Pin: 710001, Himachal Pradesh, India

Email: [email protected]
Website: www.kurumakaffeehouse.club

22. General Disclaimers

1. Product images, graphics, and illustrations are for representational purposes only.
2. Automotive brand references, compatibility details, or product descriptions are informational and may vary depending on manufacturer specifications.
3. Information regarding beverages, snacks, and café items displayed on the Platform may differ from actual in-store availability.
4. Kuruma Kaffee House reserves the right to:
   • modify,
   • suspend,
   • discontinue,
   • or replace
     any Product, Service, feature, or content without prior notice.

23. Amendments to Terms

Kuruma Kaffee House reserves the right to amend, revise, update, or replace these Terms at any time without prior notice.

Users are encouraged to periodically review these Terms. Continued use of the Platform following publication of revised Terms shall constitute acceptance of such modifications.

24. Severability

If any provision of these Terms is held to be unlawful, invalid, or unenforceable under applicable law, such provision shall be severed and the remaining provisions shall continue in full force and effect.

25. Force Majeure

Kuruma Kaffee House shall not be liable for any delay or failure in performance arising from events beyond reasonable control, including but not limited to:

• natural disasters,
• governmental actions,
• internet failures,
• labour disputes,
• pandemics,
• cyberattacks,
• transportation disruptions,
• or acts of God.

26. Entire Agreement

These Terms, together with all policies referenced herein, constitute the complete and entire agreement between the User and Kuruma Kaffee House regarding use of the Platform and supersede all prior communications or understandings.

27. Acceptance of Terms

By accessing or using the Kuruma Kaffee House Platform, you confirm that you have read, understood, and agreed to these Terms and Conditions of Use.